Technical SupportOutstanding customer care is yet another way that we seek to gain your trust in us as a company that can meet your needs. Our support team excels at resolving your issues quickly. Every inquiry is tracked and managed so we can resolve your issues effectively.
Free Online Support
We offer several free support options for you. Our searchable knowledge base, tech notes, and forums provide a rich resource for gaining answers to your questions.
- Sentinel Systems User Group: Join our Yahoo supported User group to interact with other WinSen Users via email.
- Knowledge Base Search: Perform a search of our extensive library of technical support information, including Tech Notes, Support Notes, FAQ's and online Users' Guides. This is a great place to find answers to issues you may encounter.
- Forums: Post and reply to our public Support Forums, for beginners and advanced users alike. Our forum community is derived mostly from fellow WinSen users asking and answering each other's questions. Members of the WinSen Technical Support Team monitor the Support forums, and will respond frequently to questions.
- FAQs: Frequently Asked Questions about our products.
Monthly Maintenance Agreement
- Technical Support over the telephone with one of our experienced Sentinel technicians whenever it may be necessary.
- Technical support provided on our toll-free number.
- Free WinSen version upgrades, all we ask is for you to pay the shipping & handling.
- Support payment billed quarterly for ease of payment.
- INCREDIBLE VALUE compared to the non-subscriber rate of $100.00 per/hour for technical support.
Hourly Telephone Support
- Free for first 120 days.
- Billed in 15 Minute increments.
- All calls answered in the order they are received.
- Go to the Remote Support page