Learn about our most frequently asked questions. If you have any further questions please contact us today!
To cancel the most recent transaction, bring up that unit in “View/Edit Tenant – Table” or “View/Edit Tenant – Form” and click on the “Cancel” button at the top of the window. Note: Only certain types of transactions are cancelable. To change a unit’s status use Winsen Editor.
Customers wanting to rent a specific unit or size can be entered and tracked using the waiting list function, which will prompt the system operator when a unit becomes available.
Receipts may be reprinted by clicking on the “View” button in “View/Edit Tenant – Table” or “View/Edit Tenant – Form”, select the desired transaction and click Print.
Once the customer’s record is selected, click on the “Payment” button, then double click in the box next to “Misc. Credits”. Fill out the appropriate information and click “OK”, then click “OK” in the “Daily Transaction” window and in the “Paid By” window. Note: If the “Rent” field is not active, enter “1” in the additional months to pay window.
You may enter partial payments in Winsen, however, the portion of the payment that is not equal to a months rent is handled as a credit until such time as the tenant pays the remainder of a full month’s rent.
The “Daily Site Summary” report prints automatically with the daily close. You also have the option of printing a “Rental Activity”, “Bank Deposit Log”, “Trial Balance” and “Activity Log” report.
Create a size code with a rental rate of “0” and area = “0”, then add a unit using that size code. Assign that unit to “Cash Sales”, and then, under the “Other” tab, set late cycles to “None”. Note: This unit must be in “Rented” status.
To correctly implement a rate change, one record must be created for each size code affected, and all fields in each record must have an entry. Note: “Standard Rate”, referenced in “Units to be Affected”, is the rent rate per unit as shown in the Size Code Chart.
New units can be added in the Maintenance menu in Property Manager by clicking on Add/Remove units. Note: If the sizes are different than previously installed units, you will also need to add the new size codes under the Maintenance Menu.
Yes, multiple units may be associated with one tenant, giving the advantage of single passcode and multiple-unit billing. This can be set up in the “View/Edit Tenant – Table” or “View/Edit Tenant – Form” by clicking on the “Status” button.
This is due to a Microsoft security update.
Microsoft has released a Windows Update (KB3102429), effectively disabling the ability to email attachments from Winsen Property Manager. This update is for all Windows 7 installations and the fix will need to be applied to all machines running the Winsen Property Manager on Windows 7. The resolution is relatively simple and can take roughly 20-30 minutes to fix. If you are inclined to attempt this fix yourself, update KB3102429 needs to be removed and taken out of future Windows Updates.
We are currently creating a user-friendly “How to Guide” of the resolution’s steps.
If you require the documentation, please submit a request to our email & we will promptly email you a copy of the guide. Support@sentinelsystems.com
Thank you for your cooperation. We apologize for any delay in our response time and are working diligently to resolve your issues.
This can occur when you are using a model 440 USB CIM, because the virtual COM port functionality gets disabled during the upgrade to Windows 10. To re-enable the virtual COM port functionality:
Upgrading your operating system can cause the Winsen Licensing algorithms to indicate that you have installed the software on a new machine, necessitating a new license key be issued. The programs will run in a fully functional trial mode for 30 days after this happens. So, you have 30 days to obtain a new license key from Sentinel Systems. Please contact Sentinel Systems for a new license key within that time.
It’s recommended that you use CD-R rather then CD-RW blank CD’s.
For initial setup of Winsen Online, please contact the sales department. If you are having problems with Winsen Online, please contact the support department.
From the “Maintenance” menu, select “Site Information”, “Site Setup” and the “System Dates” tab. Click in the appropriate field to enter the dates.
Before you start using the program to manage your facility you must first delete the demo database. Installing the site customization disk, which is provided with the full version, does this automatically.
It is recommended that you rebuild and compact the database once a week or anytime a serious database error has occurred. Note: It strongly recommended that you backup all data before performing this procedure.
The Late Letters and Mailings function in the Main menu provides the ability to generate a variety of correspondence to your tenants. In addition, the “Letters” button on the “View/Edit Tenant” screens allows you to print specific letters for individual tenants.
Yes, placing the shortcuts for “Winsen Property Manager” and “Winsen Sentinel” in the “Startup” folder will automatically start the software when the computer starts up
You must have Winsen 3.35 or higher to use the PPI Paymover integration.
We will customize the generic letters included in the program for you at no charge for the first 60 days from the date of purchase. Custom letters and reports can be created using “Crystal Reports”. If you choose, Sentinel can do this for you at the prevailing hourly rate.
Verify that there is a check mark in the box that says “Always erase on removable media backups” at the bottom of the Backup Data window before clicking on “Backup”. This ensures that previous files on the diskette are deleted before the backup files are saved.
Please call Sentinel Systems at 1-800-456-9955 if you still get “Access Denied” or if you are getting “Access Granted” but the gate is not opening.
Winsen allows you the flexibility to create “Access Control Only” units to provide access for your employees and emergency personnel without affecting the occupancy statistics.
