Fill out the form below and one of our technicians will reach out as soon as possible. Please include as much detail as you can, including a good callback number and your Sentinel Systems Customer Number if you have it. If you don't know your customer number, just type "Don't Know" in that field.
Tech Support Charges
Customers who are not on a current Unlimited Technical Support plan are billed $75 per 30 minutes for time spent on the phone with a technician troubleshooting Sentinel software or hardware.
Every support call is recorded and transcribed, and the length of the call is documented for billing on billable accounts. An invoice is sent within the same week as your call, and payment is due within 30 days to keep your account current. If a billable invoice goes unpaid, your account can move into a noncurrent, unsupported status, which may result in a service interruption, including loss of access to your gate. To avoid any disruption, please stay current on your support invoices.
Real Technicians, Real Support
Our live technicians are based right here in Golden, Colorado, trained professionals who are paid for their time and expertise. If you'd like to ask about your current plan or enroll in an Unlimited Support plan, call our sales line at 303.242.2000 ext. 301. We're happy to walk you through your options.
How Our Callback Queue Works
Our technicians are based right here in the US and are ready to help with any hardware or software issue. Occasionally, every technician is already on a call. When that happens, please leave a voicemail. It is the only way to be added to our callback queue.
Your voice message should include:
One call with a voicemail is all it takes. Please refrain from calling back repeatedly. Calling multiple times without leaving a message won't move you up or into the queue any faster; please leave a voicemail with the details above. Leaving a complete message is the fastest way to get a technician back on the line with you.
Installations & Upgrades
Reinstalling your software or upgrading to a new version is a hands on job, so these requests are scheduled in advance with a dedicated technician. Your technician will log in remotely, complete the install or upgrade, and walk you through everything that's new. Installation appointments are available Monday - Thursday at 12:30 PM, 2:00 PM, and 3:00 PM MST.
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